Shipping Time

At Ovirn, we take pride in making sure every product reaches you and your furry friends in perfect condition. Orders are typically processed and shipped within 2–5 business days, and delivery times may vary depending on your location.

Tracking orders

You’ll receive a tracking number as soon as your order is on its way so you can follow your package right to your door.

Returns

If your item arrives damaged, defective, or not as described, we’re here to help! You’re eligible for a return or replacement within 30 days of receiving your order. To ensure a smooth process, please provide clear photos or videos showing the issue so our team can verify and resolve it quickly.

Once your return is approved, we’ll either send a replacement or issue a refund to your original payment method. Please note that items must be unused and in their original packaging to qualify for a return, unless the damage occurred during shipping.

At Ovirn, your satisfaction (and your pet’s happiness) means everything to us — we’ll always do our best to make things right.